ChapterSpot Resources

ChapterSpot, the new League membership platform, will provide a centralized portal where any person can join the League or renew their membership, regardless of which League they are joining. This will improve the member experience by making the joining process consistent across Leagues and will allow new members to join their local League from LWV.org.

Sections that have been most recently updated are Office Hours and Dues Flow.

FAQ

Learn more about ChapterSpot and the new dues structure at our Frequently Asked Questions.

Office Hours

For further questions, please consider attending office hours on the third Wednesday of each month at 4pm EST.

See questions and answers from previous office hours. Updated 2/29

Transformation Journey

The new membership system is part of our Transformation Journey. Read more about how this piece fits into our larger transformation goals at lwv.org/transformation.

ChapterSpot Implementation Timeline

What to Expect

In the fall of 2024, Leagues will need to set up accounts on Stripe, which is the platform that will process dues payments. Leagues that have the capacity to set up their Stripe accounts in September are encouraged to do so then, but this can wait until after the election, as needed.
 
Beginning after the 2024 Election, training will be available to League leaders. This will include role-specific webinars (for roster managers, treasurers, etc.) and written guidance.
 
Launch is expected to happen in January 2025. This is when the change in processes will officially take place.

Other Considerations

Leagues may need to change their bylaws to account for changes in membership structure, such as rolling renewal dates and pay-what-you-can dues. Template bylaws language is available here.
 
Leagues will need to consider the impact of these changes on their budget. This timeline can serve as a general guideline, but more specific guidance is available here.
 
For Leagues that choose to proactively communicate these changes to members, sample language will be made available.

Tools

To download a presentation that can be used to communicate information about the new system to other League leaders and members, click here.

To view the above presentation as a pdf, click here.

For considerations on how the transition to ChapterSpot may affect your League's budget, please see ChapterSpot Budgeting Guidance for Leagues.

For considerations on how your League's bylaws may need to be amended to align with the upcoming membership changes, please see Bylaws Guidance for Leagues.

Dues Flow

When a member joins or renews, the funds will go to the LWVUS Stripe account, and funds will go to their local and state Leagues (20% to local, 47% to state) in near real-time. Leagues can set the frequency with which deposits will be made from their Stripe account into their bank account based on their own needs and preferences.

ClubExpress Information

For questions about how ClubExpress relates to ChapterSpot, refer to this information page and this webinar recording (password: JeEy?Y?1). Check out the slides from the webinar and the Q&A from the webinar chat.

League Experience Brain Trust

Would you be willing to share your experience to help us make decisions that serve Leagues during this process? Join the League Experience Brain Trust, a self-selection group of League members who will receive occasional email questions about how their League operates.

Join the League Experience Brain Trust